Guesthomes Terms & Conditions

Please make sure you read our terms and conditions.
Guest Homes Terms and Conditions
Standard Terms and Conditions of Guesthomes SA (Pty) Ltd ( Reg No: 1998/000073/23)

  1. Definitions and Interpretation

 

  • Reference to any gender shall include the male, female genders as well as the neuter,
  • The headings of the terms are for reference purposes only and shall not be used as a guide for interpretation purposes.
  • Reference to a natural person includes a juristic person and vice versa.
  • Any reference to the singular includes the plural and vice versa.
  • The following words have the below mentioned meaning, unless the context dictates the contrary
    • “Booking Software Hub”- means any software that is used by Guesthomes to facilitate bookings which includes the current Booking Software Hub known as Nightsbridge.
    • “Guest” means the person using the Services of Guesthomes that has paid for such Services in full;
    • “Guesthomes” means Guesthomes SA (Pty) Ltd ( Reg No: 1998/000073/23) comprising of self-catering apartments , 80 Kendal and D’Urbanmist
    • “Parties” means Guesthomes and the Guest
    • ‘Services”        means self-catering accommodation provided to the guest by Guesthomes.
    • “Terms” means the Standard Terms and Conditions of Guesthomes SA (Pty) Ltd

(Reg No: 1998/000073/23)

  1. Introduction

These Standard Terms and Conditions are binding on all guests and visitors of Guesthomes SA (Pty) Ltd (Reg No: 1998/000073/23), a self-catering guesthouse (hereinafter referred to as Guesthomes).

  1. Acceptance

By using of the services of Guesthomes or making any bookings, the Guest hereby agrees to these Standard Terms and Conditions (hereinafter referred to as the “Terms”). These Terms are binding on guests and their visitors if they make bookings or if they use the Services. Should any amendments be made in the interim, the Guest and/or visitors are bound by the latest version of the Terms.

  1. Bookings and Enquiries

 

  • When an enquiry is made, a full description of the prospective unit and Services offered are provided to the Guest.
  • In cases where the Guest wishes to view the unit in person, before their stay, they must make sure that they organise a meeting beforehand so that arrangements for a Guesthomes Representative to meet with the Guest can be made.
  • Guests may book telephonically, by electronic mail, via websites or any other method approved by Guesthomes.
  • Bookings on websites:
    • All bookings made on third party websites are linked to a second website that acts as a Booking Software Hub. Guesthomes is in no way affiliated to such third party websites or Booking Software Hubs. Guesthomes shall not be held liable for any errors or omissions that result from any bookings made online, or through such Booking Software Hubs and it is the Guests responsibility to ensure that bookings and payment have in fact taken place.
  • If Guesthomes confirms a booking by any of the above methods the Guest agrees that the contract has come into existence and cancellation fees may be charged.
  • In such a booking confirmation Guesthomes will send a full description of the unit and Services as booked by the Guest. The onus is on the Guest to ensure that all of this is correct. Guesthomes is not responsible nor liable for any errors or omissions.
  • A registration form will be sent along with such a booking confirmation. The Guest shall complete this form and return it to Guesthomes.
  1. Cancellation and Breakages Deposit (amendments to bookings?)

 

  • In the event that the Guest wishes to cancel the booking the Guest must notify Guesthomes immediately by email or by phone.
  • Should bookings be made and the Guest subsequently cancels said booking, or fails to arrive on the nominated day the Guest will be liable for cancellation fees to the following amounts:
    • If from 21 to 28 calendar days Guest forfeits 25% of the deposit.
    • If from 14 to 21 calendar days Guest forfeits 50%. Of the deposit
    • If from 7 to 14 calendar days Guest forfeits 75% of deposit and less than 7 Calendar days the Guest forfeits the full deposit.
    • In the sole discretion of Guesthomes, the deposit may be refunded to the Guest if Guesthomes has been able to re-allocate the unit so booked to an alternative Guest for the period of such a Cancellation.

 

  1. Payment and Deposits

 

  • A deposit is required. The amount of such a deposit will be communicated to the Guest in writing. Such a deposit is not refundable and is subject to clause 5.2 above.
  • The fees charged for accommodation will be communicated in writing to the Guest. The Guest shall pay all the charges as stated in writing by Guesthomes, as booked by the Guest. Such fees include housekeeping charges.
  • Any other additional charges that are due and payable to Guesthomes shall be paid by the Guest on presentation of an Invoice.

 

  1. Guest obligations and House Rules

 

  • PLEASE NOTE: the house rules are located in the guest directory and on the wall in the bathrooms. Guest acknowledges and accepts that it knows where to locate such House Rules. The House Rules are in addition to the aforegoing locations, listed below.

 

  • Please consider your neighbours during your stay and we ask that you:

 

  • Must be kept to an acceptable level. Management discretion in the regard is final.

 

  • Consider the environment. Guest must ensure all lights and appliances are turned off before leaving the unit. Use the heater provided only in exceptional circumstances. The Guesthomes electricity supply is under threat; please use it sparingly.

 

  • Water is a precious resource across the world. The Western Cape, in particular, needs to use this resource carefully. Guest must assist Guesthomes by using water sparingly.

 

  • Smoking. Smoking is strictly forbidden in the units as prescribed by Law. Smoking is allowed in the allocated smoking areas only.

 

  • Please note that 80 Kendal and D’urbanmist are self-catering apartments. While some Guests are accommodated from month-to-month, these terms are agreed on a case-by-case basis. Longer-term occupation of a unit is not an indication of long-term leases.

 

  • Enquiries/requests. All enquiries must be directed to the Manager, telephone number       021 979 5118 or 073 847 2586. No request or enquiry will be accepted if given to anyone else. Additional items will only be provided if requested through these contact persons.

 

  • All Guests are to please ensure that they be vigilant at all times. Guests must keep all gates and doors closed behind them when leaving and arriving. Guests shall not open the gates for strangers.

 

  • Please note washing of dishes is not part of the duties of the housekeeper. The function of the housekeeper is ensuring that the unit is maintained and kept clean in accordance with the standards as set out by Guesthomes, and not to provide a general service to Guests or visitors.

 

  • Pets – NO PETS ALLOWED

 

  • Upkeep of units. The general upkeep of the unit is the responsibility of the Guest who has to ensure the unit and its contents are kept in a good condition. Any damage caused by the guest will result in the guest being charged for replacement or repairs. All utensils, cutlery, crockery and linen are for the responsible use of the guests. Misuse or abuse of any items in the unit can result in Management requesting the guest to leave.

 

  1. Disclaimer of Liability

 

  • Guesthomes is neither responsible nor liable for any loss, costs, expenses, (including legal costs and expenses) injury or death, or damages suffered by the Guest or their visitors, however so arising, whether such damages are general, special, direct, indirect, consequential or otherwise, whether in delict, contract or otherwise, that stem from any acts or omissions of the Guest or any visitors.
  • Guesthomes is neither responsible nor liable for any loss, costs ,expenses, (including legal costs and expenses) injury or death, or damages suffered by the Guest or their visitors, however so arising, whether such damages are general, special, direct, indirect, consequential or otherwise, whether in delict, contract or otherwise, that stem from the Guest’s use of the Services of Guesthomes. Use of the Guesthomes Services are at the Guests own risk.
  • Guesthomes is neither responsible nor liable for any errors or omissions in any information supplied to the Guest or their visitors, or any damages associated therewith whether such damages are general, special, direct, indirect, consequential or otherwise, whether in delict, contract or otherwise, and includes costs and expenses (including legal costs and expenses).

 

  1. Breach and Termination

 

  • Guesthomes may Terminate this agreement where the Guest:
    • Contravenes the provisions of the Terms.
    • Is insolvent in the case of an individual and liquidated in the case of a company.
    • Entered into an arrangement with his, her or its creditors.
    • Declared a prodigal.
  • Such a termination shall be without any prejudice to any of the rights under the Terms or in law that Guesthomes possesses.

 

  1. Entire Agreement

 

  • These Terms, constitute the entire agreement between Guesthomes and the Guest. All previous oral or written agreements or any other representations, prior to these aforementioned agreements are not applicable. Both Guesthomes and the Guest may not rely on any other agreements besides these Terms.
  • No additions or variations to these Terms shall be of any force and effect, unless it is reduced to writing.
  • No representations or warranties have been given by either Party other than warranties that have been expressly given in accordance with these Terms.

 

  1. Non-Waiver or Indulgences

 

  • Any relaxation or indulgence that has been given by either Party shall not be construed as a waiver of any rights it has under these Terms.
  • No relaxation or indulgence shall be construed as a waiver of any rights nor shall such a relaxation or indulgence amount to a novation of these Terms
  1. Severance

Should any provision in the Terms be declared null and void by a competent Judicial authority, tribunal, or other such authority with competent jurisdiction, this shall not affect the remaining terms and conditions in the Terms, and such provisions so declared as null and void are completely severable from the remaining provisions that are valid and enforceable.

  1. Jurisdiction

These Terms shall be governed by and subject to the Laws of the Republic of South Africa.

  1. Copyright

These Terms are subject to Copyright Law. Any unauthorised copying, distribution or use without authority shall constitute a copyright violation and Guesthomes, without prejudice to any further rights it has in law or the Terms, reserves its right to institute legal proceedings against the perpetrator at their cost on an attorney client scale.

Competition Terms and Conditions
Terms and Conditions – Guesthomes competitions   Guesthomes, from time to time, will run competitions. The following terms and conditions will apply to all competitions initiated and run by Guesthomes:

  • Entrants must be 18 years of age or older.
  • Prize cannot be exchanged for cash.
  • Prize is not transferrable.
  • Prize excludes PEAK SEASON.
  • Prize must be taken before 31 December 2016.
  • Prize includes accommodation on a bed only basis, unless otherwise stipulated.
  • Prize includes stay for 1 or 2 persons sharing only.
  • The judge’s decision is final and no correspondence will be entered into.
  • Prize must be confirmed within 30 days, upon which it is forfeited.
  • Guesthomes is not liable for any claim for loss or damages whatsoever related to the collection or acceptance of the prize or travelling to or from the venue.
  • Guesthomes is not liable for any loss or claim for damages incurred while on the property of Guesthomes.
House Rules

HOUSE RULES

All Guests,  Guesthomes prides itself on providing a comfortable stay when you are away from home. To provide a superior service, we need to provide an environment that is conducive for Please consider your neighbours during your stay and we ask that you:

  1. While we do understand that you are on holiday and everyone is in good spirits, please do keep noise at acceptable levels.
  1. Consider the environment. Please ensure all lights and appliances are turned off before leaving the unit. Use the heater provided only in exceptional circumstances. Our electricity supply is under threat; please use it sparingly.
  1. Water is a precious resource across the world. The Western Cape, in particular, needs to use this resource carefully. Please help us save water. Use it sparingly.
  1. NO SMOKING allowed inside the Units, only designated areas to be used.
  1. Please note that 80 Kendal and D’urbanmist are guesthouses. While some guests are accommodated from month-to-month, these terms are agreed on a case-by-case basis. Longer-term occupation of a unit is not an indication of long-term leases.
  1. Enquiries/requests. All enquiries must be directed to the Manager, telephone number        021 979 5118 or 073 847 2586. No request or enquiry will be accepted if given to anyone else. Additional items will only be provided if requested through these contact person.
  1. All guests are to please ensure that they be vigilant at all times. Do not open the gate for strangers and please ensure that you close the gate behind you when arriving or leaving.
  1. Please note washing of dishes is not part of the duties of the housekeeper. Her function is general cleaning only.
  1. Pets – NO PETS ALLOWED
  • Upkeep of units. The general upkeep of the unit is the responsibility of the guest who has to ensure the unit and its contents are kept in a good condition. Any damage caused by the guest will result in the guest being charged for replacement or repairs. All utensils, cutlery, crockery and linen are for the responsible use of the guests. Misuse or abuse of any items in the unit can result in Management requesting the guest to leave.
Website Privacy Policy

Website Privacy Policy

This policy (Privacy Policy) has been drafted for the protection of any information submitted to Guesthomes SA (Pty) Ltd (Registration Number: 1998/000073/23) (“the Responsible Party”) by yourself (“the User” including Juristic Persons or other entities) of the domain, www.guesthomes.biz .(“the Website”). The Responsible Party subscribes to the principles as described in the Protection of Personal Information Act 4 of 2013 (“the Act”) (soon becoming law, as an Act of Parliament) and further to Section 51 of the Electronic Communications and Transactions Act (“ECTA”). Reference will mainly be confined to the Act, since all the principles in section 51 of the ECTA are also in the Act. How does the Responsible Party protect your information? As described in the Act, certain principals of protection form the cornerstones of protection of personal Information. Each one will be listed here and how it is applied in the Responsible Party’s Company. 1. Accountability The Act requires the Responsible Party to handle all information that is submitted to it via the website. The Responsible Party has safety and security mechanisms in place, through its Information technology department, and legal department, to ensure the maximal compliancy with the Act. 2 Processing limitations: The Act provides for the processing of personal information that is lawful, does not infringe on the privacy of the data subject, information that is minimal, information that is only processed with the consent of the User. The Act provides for the prohibition on the storage and dissemination (hereinafter defined as “Processing”) of information relating to the Users: Race, Religion, Trade Union Membership, Political Persuasion, Health, Sexual Life and Criminal Behaviour (“the Prohibited Content”). The User must take note of the Following: The Responsible Party will not process the Prohibited Content or other personal information submitted on the website without the User’s express consent. The Responsible Party only receives information related to the following and will not use such information without the User’s consent 2.1 Processing of data relating to the User requesting a quotation. The User, by submitting its name, surname, address, email, address, telephone numbers, company details, timeframes of projects, budgets of projects and any other details entered on the Website, expressly consents to the Processing of such submitted personal information. The Responsible Party will only process such information that relates to the purpose of obtaining a quotation and the services that the Responsible Party provides. THE RESPONSIBLE PARTY MAY SEND EMAILS AND PROMOTIONAL MATERIALS TO THE USER AND BY SUBMITTING SUCH DETAILS. THE USER CONSENTS TO THE PROCESSING AND USE OF SUCH INFORMATION THAT RELATES TO THE SERVICES THAT THE RESPONSIBLE PARTY OFFERS, WHETHER SUCH INFO INCLUDES PROHIBITED CONTENT OR NOT. THIS IS AT THE USER’S DISCRETION. 2.2 Privacy and general surfing or browsing It is possible for a User to surf the Website without the provision of personal information . THE USER GIVES ITS EXPRESS CONSENT FOR THE WEBSITE SERVER TO COLLECT ITS IP ADDRESS AND OTHER DISTINGUISHING INFORMATION. The purpose for such collection of the IP address is merely to gauge as the number of visits to the Website, what pages on the Website were viewed, and time spent on the Website. The Responsible Party does this to allow room for possible improvements to the use and content of the Website. THE RESPONSIBLE PARTY IS UNDER NO OBLIGATION TO PROTECT THIS INFORMATION AND MAY USE, DISTRIBUTE AND COPY SUCH INFO AS IT DEEMS FIT.  3. Minimality  The Act provides for Minimality. This means that personal information may only be processed if, given the purpose for which it was processed, it is adequate, relevant and not excessive. The Responsible Party will only process the submitted personal information for the purposes specified in clauses 2.1- 2.2 above. The User hereby declares that the information it submits is true, correct, and relevant to the purposes specified above. The Responsible Party is not responsible for any incorrect information submitted. 4. Consent, Justification and Objection The Act requires that in order for any personal information that is submitted requires: 4.1 Consent by the User 4.2. Such Processing is necessary to carry out actions for the conclusion or performance of a contract between the User and the Responsible Party. 4.3 Processing is in the legitimate interests of the User. The User as stated above hereby consents to such Processing, to the extent it relates to the purposes as specified in clause 2.1- 2.2. The User further acknowledges that the Processing is in its legitimate interests, and further acknowledges that such Processing, in clause 2.1, is necessary for the conclusion or performance of a contract between the User and the Responsible Party. 5. Retention of Data The Act requires that retention of such data is necessary for achieving the purpose for which it was collected. It must be stressed that if the retention of records goes beyond the scope of the purposes, such information will be destroyed or degraded to an extent that the information cannot lead to the identity of a User. Retention may be required for lawful purposes. 6. Further Processing The Act says that information may only be processed further if it is compatible with the purpose for which such information is collected. The User hereby consents to such Processing insofar as it relates to the purposes listed in clauses 2.1- 2.2. The User hereby consents to such further Processing and declares that it understands that such processing is only related to the purposes in 2.1- 2.2 7. Information Quality According to the Act the Responsible Party must take reasonable steps to ensure that all data is correct, complete, accurate not misleading and updated where necessary. THE USER HEREBY DECLARES THAT SUCH INFORMATION IS, IN FACT, CORRECT, COMPLETE, ACCURATE, NOT MISLEADING, AND UNDERTAKES, WHERE NECESSARY, TO UPDATE THE RESPONSIBLE PARTY AS TO ANY UPDATES IN SUCH INFORMATION. 8. Openness and Data Subject Participation In accordance with the Act in the event that personal information is collected, the Responsible Party must take reasonably practicable steps to ensure that the User is aware of: YOUR ATTENTION IS DRAWN TO THE FOLLOWING:

  • the information being collected;

o Please see clauses 2.1- 2.2

  • the name and address of the Responsible Party;

o Company name: Guesthomes (Pty)Ltd (Reg no: 2005/040233/07) o Physical address: DURBANMIST : 27 Boland Road, Vierlanden, Durbanville, 7550; 80 KENDAL: 80 Kendal Road, Eversdal, Durbanville, 7530 o Postal address: Po Box 5350 Tygervalley 7536 o Website address: www.guesthomes.biz o E-mail address: info@guesthomes.biz o Telephone number: +27 21 979 5118 (South Africa) · the purpose for which the information is being collected; o Please see clause 2.1-2.2 · whether or not the supply of the information by that data subject is voluntary or mandatory; o The Supply of info with regard to 2.2. Is Mandatory. However 2.1 is Voluntary. · the consequences of failure to provide the information; o None in Clause 2.1-2.2. o The User may not utilise the site if information is not submitted in clause 2.2. · any particular law authorising or requiring the collection of the information; o The Electronic Communications and Transactions Act 25 of 2002. o Protection of Personal Information Act 4 of 2013 · any further information, such as the recipient or category of recipients of the information; nature or category of the information; and existence of the right of access to and the right to rectify the information o Only employees, directors, shareholders, prescribed officers or other stakeholders may be recipients of such information, which is related to the purposes of the collection thereof will have access to the Personal Information submitted. o Access to rectify the Information : in the In the event the User feels that the Responsible Party is not adhering to the Privacy Policy or that information is incorrect, then the User should communicate this fact by electronic mail to info@guesthomes.biz . The Responsible Party will evaluate the Users representations and, if in the opinion of the Responsible Party, using its sole discretion, a corrective action is necessary, it will take such remedial actions as it deems fit. The Responsible Party will communicate its findings to the User in such cases within a reasonable period. 9. Security Measures General and accepted Hospitality industry information and technological security practices and procedures are in place The Responsible Party will to the best of its ability protect all personal information submitted to it by the User from loss or damage to personal information as a result of unauthorised access to such personal information. THE USER MUST HOWEVER REMEMBER THE CONTENTS OF CLAUSE 9.5 IN THE TERMS AND CONDITIONS. We will notify you in the event any security breaches do take place.

Had a good stay? Let us know what you enjoyed. Need to book? Contact us at any time.

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Primary Contact: 073 847 2586

80 Kendal Address: 80 Kendal, Eversdal, Bellville: Directions - Click here

Durbanmist Address: 27 Boland Way, Vierlanden, Durbanville: Directions - Click here

Email: info@guesthomes.biz

Facebook: guesthomescapetown